User roles
Manage permissions effortlessly with user roles in Cohere

Roles

User

  • Users can see a list of online customers, and are able to view and take over active customer sessions.
  • If Cohere Replay is enabled, users can view a list of customer sessions retroactively

Guest

  • Guests can view and call user sessions with a link, but cannot search or view a list of active or recorded customer sessions

Admin

In addition to User and Guest Permissions, Admins can
  • Edit and view billing information
  • Invite and remove team members
  • Change privacy settings
  • Change call settings
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